To collect and view feedback, you must first enable feedback from the Add-ons page in your dashboard.
The feedback tab displays quantitative thumbs up and thumbs down votes your docs have received and any qualitative feedback that users have provided. Use this information to gauge the quality of your docs and make improvements. Access the feedback tab by navigating to the Analytics page in your dashboard.

​
Feedback types

The feedback tab displays information according to the feedback add-ons that you enable. Enable your preferred feedback types:
  • Thumbs rating only: Simple thumbs up/down voting to gauge overall satisfaction with pages.
  • Code snippet feedback only: Feedback specifically on code snippets.
  • Thumbs rating and contextual feedback: Page voting plus detailed comments and reasons for ratings.
  • Thumbs rating and code snippet feedback: Page voting plus feedback on code examples.
  • Thumbs rating, contextual, and code snippet feedback: Complete feedback system with page voting, detailed comments, and code snippet feedback.

​
Managing feedback

For contextual and code snippet feedback, you can set the status of a piece of feedback and add internal notes to track your work resolving user feedback.

​
Changing feedback status

Select the status beside a piece of feedback to mark it as Pending, In Progress, Resolved, or Dismissed. Best practices for setting feedback statuses:
  • Pending: Feedback is awaiting review.
  • In Progress: Feedback has been validated and is being worked on.
  • Resolved: Feedback has been resolved.
  • Dismissed: Feedback has been dismissed as not actionable, irrelevant, or inaccurate.

​
Filtering by status

Use the status filter to control which feedback is displayed. Uncheck a status to hide all feedback with that status. By default, all feedback is displayed.

​
Adding internal notes

Click on a piece of feedback to add an internal note. These notes are only visible to people with access to your dashboard. Use notes to add information for collaboration, link relevant support or engineering tickets, or remember any other useful information.

​
Using feedback data

Review your feedback data to:
  • Identify successful content: Pages with the most positive feedback show what works well in your documentation.
  • Prioritize improvements: Pages with the most negative feedback indicate what content might need attention.
  • Take action: Make documentation updates based on direct user feedback.